Quality . Experience . Commitment
ATM Monitoring and Management
- Common insight both from IT and Business perspective.
- Manages Vendors SLA.
- Helps in Business Optimization & enhance decision making Capability to import customized data & create business views.
- Ease of deployment,operation & configuration.
- Availability based on actual hours of operations.
- Real-time ATM state and transaction information.
- Promote fast & accurate root-cause analysis.
- Rule based e-mail & SMS escalation.
- Availability reporting at different levels(fault category, vendors,regions, and branches).
- Monitor approvals,denials,reversals,bad PIN,etc.
- Monitor device activity.
- Policy based Transaction Surveillance(Fraud detection).
- Display on Geographical Map.
- Business Management.
- IT Management.
- Single Glass approach to manage small to large size business environment.
- KPI's & KBI's can be set as per business requirement.
- Real-time intelligent Alerts via email,SMS,Enterprise etc Scalable(in production managing 22K+ ATMs).
- ATM Monitoring & Analytics in Real Time with Key Fraud Rules in Hosting Model.
- EJ Pulling.
- Screen Downloads.
- Remote Downloads.